CMDB – Why so many get it wrong
May 4, 2024
8:58 pm
Each year countless business attempt to build a CMDB but according to research by Gartner the overwhelming majority, an estimated 80 percent, fail to complete
Best practice KM and Configuration Management
My goal is to help you achieve your goals through strategic Knowledge and Configuration Management practices.
Whether you are new to KM and CMDB or you are a seasoned practitioner.
Why AI generated content isn’t a silver bullet solution for KM
November 18, 2023
10:21 am
IT Service Management (ITSM) tools may soon be able to use AI to write your knowledge articles for you, which will save you time and
The Subtle Art of Knowledge Transfer: Ensuring a Smooth Transition from Development to Support
November 13, 2023
8:32 am
Knowledge Transfer, a key component of your Knowledge Management Strategy, is crucial to achieving and maintaining a culture that supports lean, agile development and embraces
Unlocking the Future: Leveraging KM to Bridge the Technology Gap
November 4, 2023
11:02 am
The Technology Gap has become a critical challenge for businesses of all sizes, and closing this gap is essential for remaining agile, and future-proofing your
Understanding the difference between Configuration Items and Knowledge Articles
November 2, 2023
8:14 pm
In IT Service Management (ITSM) terms, Configuration Items (CIs) and Knowledge Articles both play crucial roles, but they also serve distinct purposes. Understanding the difference
The Keystone of Success: Consistency
October 31, 2023
8:19 pm
Everyone makes the odd mistake when it comes to consistency. But one of the most common mistakes is underestimating the significance of consistency. It’s often
The Power of Precision: Why your knowledge base needs an advanced search engine
October 30, 2023
8:17 pm
A user-friendly, advanced search engine is the cornerstone of any effective knowledge portal. The visitors to your portal rely on a constant stream of knowledge
Elevating your Knowledge Portal: 9 Must-have features
October 30, 2023
8:17 pm
Looking to empower your employees or customers with easy access to valuable information? A well-designed knowledge portal can be a game-changer. A feature-rich Knowledge Portal offers
Key Knowledge Management Metrics: Measuring ROI and Success
October 27, 2023
8:18 pm
Knowledge Management has evolved from good practice to a critical business strategy, and effective KM practices can lead to significant improvements in productivity, innovation, and
5 Key Benefits of Implementing a Knowledge Management System
October 13, 2023
8:31 pm
You know the saying, “knowledge is power”. Do you know how to apply it to today’s information-driven world? Businesses and organisations that harness their collective
CMDB – Why so many get it wrong
Each year countless business attempt to build a CMDB but according to research by Gartner the overwhelming majority, an estimated 80 percent, fail to complete
Why AI generated content isn’t a silver bullet solution for KM
IT Service Management (ITSM) tools may soon be able to use AI to write your knowledge articles for you, which will save you time and
The Subtle Art of Knowledge Transfer: Ensuring a Smooth Transition from Development to Support
Knowledge Transfer, a key component of your Knowledge Management Strategy, is crucial to achieving and maintaining a culture that supports lean, agile development and embraces
Unlocking the Future: Leveraging KM to Bridge the Technology Gap
The Technology Gap has become a critical challenge for businesses of all sizes, and closing this gap is essential for remaining agile, and future-proofing your
Understanding the difference between Configuration Items and Knowledge Articles
In IT Service Management (ITSM) terms, Configuration Items (CIs) and Knowledge Articles both play crucial roles, but they also serve distinct purposes. Understanding the difference
The Keystone of Success: Consistency
Everyone makes the odd mistake when it comes to consistency. But one of the most common mistakes is underestimating the significance of consistency. It’s often
The Power of Precision: Why your knowledge base needs an advanced search engine
A user-friendly, advanced search engine is the cornerstone of any effective knowledge portal. The visitors to your portal rely on a constant stream of knowledge
Elevating your Knowledge Portal: 9 Must-have features
Looking to empower your employees or customers with easy access to valuable information? A well-designed knowledge portal can be a game-changer. A feature-rich Knowledge Portal offers
Key Knowledge Management Metrics: Measuring ROI and Success
Knowledge Management has evolved from good practice to a critical business strategy, and effective KM practices can lead to significant improvements in productivity, innovation, and
5 Key Benefits of Implementing a Knowledge Management System
You know the saying, “knowledge is power”. Do you know how to apply it to today’s information-driven world? Businesses and organisations that harness their collective