My goal is to help you achieve your goals through strategic Knowledge and Configuration Management practices.
Whether you are new to KM and CMDB or you are a seasoned practitioner.
In IT Service Management (ITSM) terms, Configuration Items (CIs) and Knowledge Articles both play crucial roles, but they also serve distinct purposes. Understanding the difference
You know the saying, “knowledge is power”. Do you know how to apply it to today’s information-driven world? Businesses and organisations that harness their collective
Microsoft SharePoint and ServiceNow are both powerful platforms, but they serve different primary purposes and offer a different feature-set when it comes to knowledge management.
In IT Service Management (ITSM) terms, Configuration Items (CIs) and Knowledge Articles both play crucial roles, but they also serve distinct purposes. Understanding the difference
You know the saying, “knowledge is power”. Do you know how to apply it to today’s information-driven world? Businesses and organisations that harness their collective
Microsoft SharePoint and ServiceNow are both powerful platforms, but they serve different primary purposes and offer a different feature-set when it comes to knowledge management.