Unlocking the Future: Leveraging KM to Bridge the Technology Gap

The Technology Gap has become a critical challenge for businesses of all sizes, and closing this gap is essential for remaining agile, and future-proofing your business.

But what does Knowledge Management (KM) have to do with bridging this Technology Gap?

First let’s understand the Technology Gap itself.

What is the Technology Gap?

The technology gap refers to the disparity between your current technological capabilities and the ever-evolving technological landscape.

It occurs when a business fails to keep pace with technological advancements, leading to outdated systems, skill deficiencies, and an inability to effectively leverage modern tools.

Relying too heavily on contractors can inadvertently accelerate the Technology Gap if they resist or take too long to adopt modern technologies and practices.

A reliance on traditional methods can hinder efficiency and innovation, exacerbating the divide between tech-savvy industry leaders and those falling behind.

The Pandemic effect

The COVID-19 pandemic accelerated the technology gap for many businesses.

For some, it was the sudden shift to remote work that highlighted the critical need for digital infrastructure and skills. For others, it was staff losses and the challenges in retaining or recruiting tech-savvy employees.

Ultimately, the rapid adoption of new tools and platforms to help us adapt to the post-pandemic-world has underscored the importance of staying technologically current.

Closing the gap

Closing the Technology Gap requires a multifaceted approach.

First and foremost, you must make a strategic commitment to upskilling your workforce, ensuring that your employees are equipped with any new skills and knowledge they need.

Simultaneously, you need to make substantial investments in cutting-edge technology. This is crucial to ensuring you stay relevant and agile.

Fostering a culture of innovation, where employees are encouraged to explore new ideas and embrace change is essential.

This combination of upskilling your workforce, investing in current technology, and embracing a culture of innovation will empower you thrive during times of rapid change.

How Knowledge Management can help you bridge the Technology Gap

Leveraging Knowledge Management to bridge the Technology Gap is a crucial strategy if you are looking to remain agile and adapt to the rapid changes in the technological landscape.

KM is your number one solution for capturing, organising, and applying your collective knowledge and expertise. Here are some key ways you can use Knowledge Management to bridge the technology gap in your business:

Knowledge Sharing and Collaboration

Encourage your employees to share their knowledge and expertise via collaboration tools, knowledge-sharing platforms or even regular meetings. When your team shares their insights and experiences, they help disseminate information and close knowledge gaps.

Content Management

Create a centralised repository for information i.e. tutorials, documentation, training materials etc. When this information is easily accessible (and regularly updated) it’s easier to adapt to emerging trends.

Training and Development

Develop in-house training programs, bring in experts or provide access to online platforms like LinkedIn Learning or Udemy to upskill your team. KM can help identify skill gaps and track employee progress and provide resources to support ongoing learning.

External Knowledge Sources

Don’t limit your efforts to internal resources. Encourage employees to stay informed about industry trends, attend relevant conferences, and participate in online forums.

Communities of Practice

Encourage communities of practice (CoP) where employees with similar interests and expertise can collaborate, exchange ideas, and learn from each other.


Encourage innovation by providing a platform for your team(s) to propose and discuss new ideas or ways of working. KM can facilitate the sharing of new concepts and help you prioritise and implement new solutions.

Identify Experts

Use your Knowledge Management system to identify experts within the organization who can provide guidance on specific technology topics. This makes it easier for employees to reach out to experts when they need assistance.

Continuous Improvement

Implement feedback loops to capture suggestions for improvements. KM can help you capture this feedback, get it to the right team, and lead the way to the continuous enhancement of tools and processes.

In summary

To close the Technology Gap you need a strategic commitment to upskilling, strong investment in modern technology, and a healthy culture of innovation.

By implementing the strategies outlined above, you can harness the power of Knowledge Management to bridge the technology gap.

Your employees will have the necessary skills to keep up with technological advancements and may even become leaders in their respective industries.

Embrace the power of Knowledge Management and you can not only bridge the Technology Gap but you can propel your business into the future.

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Trevor Petrie - Knowledge Management Specialist

Written by Trevor Petrie

Trevor Petrie is a Knowledge Management Specialist, Accredited Lean Practitioner and Certified ServiceNow Administrator. Connect on LinkedIn or view Trevor's ServiceNow Resume.